Refunds or Returns (Outside India) :
We'd like to inform our valued customers that products purchased outside India may not be eligible for return due to our stringent quality control. This decision is made to ensure the integrity of our products and provide you with a seamless shopping experience.
For any concerns or questions, our dedicated customer service team is always ready to assist you.
Refunds or Returns (India) :
For our customers in India, we accept returns only for damaged/defective items or those significantly different from the online description.
Initiate return requests within 48 hours of the delivery date by sending an email to info@kpethnics.com.. Ensure that the email's subject line includes both the reason for return and the order number. Include clear images of damaged/defective items for better clarity. Please return the items within 7 working days to the warehouse address; kindly note that shipping costs are not covered by the company.
We do not accept responsibility for goods damaged in transit; please report any issues within 48 hours of receipt.
Please note that shipping charges are non-refundable.
Product Condition:
If a product requires a return, please ensure it is returned in its original condition, including all labels, tags, and packaging. Returned products must be unworn, unused, and unwashed. Products with perfumes or body odor are considered used and are not eligible for return or exchange.
Refund Timeline:
For cash on delivery orders, refunds will be initiated within max 30 days of receiving the return in-store. Prepaid orders will be refunded within 7 to 10 working days after receiving the returned product.
Product Care :
Our products are dispatched after careful consideration. However, we acknowledge that shipping may affect product ironing. Unfortunately, we cannot be responsible for any issues arising during shipping.
Majority of our items are hand-embroidered and, therefore, fragile in their usage. Beading/sequence displacement may occur due to the nature of the work. We encourage you to wear these garments with care.
Non-Returnable/Exchangeable Products
Certain items such as custom-made orders, altered items, stitched clothing, plus-size items , special delivery orders, men's wear, kid's wear, Sarees stitched with Custom Blouse or petticoat, Lehenga Cholis if the blouse/choli or lehenga has been custom stitched and accessories are not eligible for return or exchange.
Cash on Delivery Policies:
If you choose cash on delivery or prepaid with return pick-up, a fee of Rs. 250/- will apply. Please notify us within 48 hours of receiving the order to initiate a return request. If you wish to return a product purchased using the COD option, the COD fee will not be refunded.
Restocking Charges :
Restocking charges may apply and must be borne by the customer, with specific charges as follows:
- USA: $40 + Import duty
- Europe (except the United Kingdom): €40 + Import duty
- UK: £35 + Import duty
Exchange:
If you wish to exchange an item for a different size, color, or pattern, we can accommodate this as long as the item is in stock. Any excess amount will be charged, and we would need to contact you to organize additional payment. Your principal contact number is important for this purpose.
We would be delighted to exchange the goods for something else of your choice or a different size, but postage charges are applicable. We do not guarantee the availability of all sizes and colors on exchanges.
Disclaimer:
We strive to source products from our parent brand and various global vendors for your delivery. However, please be aware that we disclaim any direct or indirect liability in cases where vendors fail to provide requested goods on time or if the goods do not meet customer expectations. If you have any concerns, please feel free to reach out, and we'll do our best to assist you.
